Trusted by Sri Lanka’s Leading Institutions
Leveraging over 15 years of proven experience, internationally recognized ISO/IEC 27001:2022 certified security, and advanced technology to deliver measurable results for Sri Lanka's leading institutions.
We act as a seamless extension of your business—secure, ethical, and performance-driven.
Internationally recognized certification guaranteeing your data is managed to the highest global standard.
A flawless 15-year record while handling tens of thousands of sensitive accounts.
Incorporated in 2010 with a proven track record in Sri Lanka’s market.
Consistent revenue growth, reaching Rs. 174 Million in the 2023/24 financial year.
Comprehensive, ethical, and effective collection services tailored for finance and telecom sectors.
Learn More →Specialized division dedicated to locating hard-to-find customers through systematic, on-the-ground processes.
Learn More →Full-scale BPO support including acquisition, customer care, and back-office services.
Learn More →Professional call centre management focused on respectful, solution-oriented customer communication.
Learn More →
Commercial Bank PLC • 2022
Nations Trust Bank PLC • 2011, 2013, 2015
Sensus BPO Services (Pte) Ltd. is a premier BPO company in Sri Lanka, incorporated in 2010. We’ve spent over 15 years building a reputation for integrity, security, and performance, delivering services throughout the customer lifecycle—specializing in debt recoveries, investigations, customer care, and back-office solutions.
Our client-oriented approach, highly trained staff, and robust infrastructure enable us to act as a seamless extension of your business, maintaining your public image while delivering superior results.
To be recognized and rewarded for being the leading provider of BPO Services globally.
To help clients achieve their objectives by delivering innovative solutions and the best professional services through committed, quality work.
We employ 241 professionals—experienced debt recovery specialists, former state officials, and expert data analysts.
Rigorous screening for education, experience, and skills, with strong emphasis on problem-solving and communication.
Continuous monthly training to stay current with processes, trends, and all relevant Central Bank and government regulations.
Board of Directors: Mr. Thilak Wanigasekara (Chairman), Capt. Samantha Meealla (Director), Capt. Sarath Wanigasekara (Director).
Business Continuity Plan includes a secure Data Management System protected by modern antivirus and server security. In case of disaster, operations can be fully shifted to a backup site in Mattegoda with a 24-hour Recovery Time Objective.
Chairman
Director
Director
Ethical, efficient recovery with accountability and customer dignity.
Structured onboarding with verified data intake and prioritization.
Guided calling scripts aligned with ethics and regulatory compliance.
Assigned officers with daily reporting and geolocation verification.
Commitment tracking, follow-ups, and resolution updates via MIS.
Systematic, on-the-ground investigation to locate hard-to-find customers and verify contact information.
Lead qualification and onboarding support.
Omnichannel support with service recovery.
Inbound/outbound teams with QA and coaching.
Data entry, reconciliation, and documentation.
Proactive outreach and save strategies.
Daily dashboards, weekly insights, monthly reviews.
Mobitel Locator: Verified officer locations for visit authenticity.
Daily Reporting: Structured updates with photo/time stamps.
Quality Assurance: Supervisor checks and compliance audits.
MIS with daily, weekly, monthly cadence and KPIs.
Secure channels, escalation protocols, stakeholder SLAs.
Access control, encryption, retention, disposal workflows.
Role-based access, least privilege, and periodic reviews.
Encrypted data transit and storage with strict endpoint policies.
Only essential data is collected, processed, and retained.
Internal and external audits, corrective actions, and continuous improvement.
Collect → Use → Retain → Dispose with documented procedures and verifiable trails.
“Sensus BPO consistently delivers secure, ethical results while maintaining customer dignity.”
“Trusted partner with robust processes and transparent reporting. Highly recommended.”
“Sensus BPO Services has demonstrated unwavering commitment, professionalism, and a thorough understanding of debt recovery processes, enabling them to consistently meet our expectations and deliver quality results..”
“Sensus BPO Services (Pvt) Ltd has been maintaining a cordial business relationship with Sampath Bank.”
Sensus BPO Services (Pte) Ltd.
No 51/1A, Vihara Mawatha, Pepiliyana, Sri Lanka.
Phone: (94) 11 4472 800
Email: info@sensus.lk
Mr. Thilak Wanigasekara
Chairman
Email: info@sensus.lk
Phone: (94) 11 4472 800